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Great post. The "You are not the user" rings true. I even wrote about it here: https://www.prodbistro.com/p/the-product-manager-is-not-the-customer

All too often product managers fall into the trap of believing they are synonymous with "the Customer" and that almost always leads to a bad time.

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Thanks for your feedback Geoff! And yes, so much can be said about not being your user. Great article!

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